airlines

Last year, airlines in the US posted their highest profits in more than a decade — but all that money sure didn’t buy a lot of customer satisfaction.

Important travel tip: when you’re piloting a plane, it’s essential to enunciate well so that passengers can tell the difference between “bomb” and “mom.” That’s a lesson a Southwest Airlines pilot learned the hard way.

If you’re starting to plan your summer vacation, you may think buying your plane tickets months ahead of time is a cost-saving move. But according to a new study, that may not necessarily be true.

People scared of flying might mark British Airways off their list of possible airline choices for good after an automated announcement mistakenly told passengers to prepare for a crash-landing — twice.

They may want to re-evaluate pilot training over at Delta Airlines and spend a little more time on how to work the lavatory. The pilot of an 18-passenger Delta flight got stuck in the airplane’s bathroom mid-flight and ended up causing a terror alert on the ground.

Flying the friendly skies is one thing. Being forced to pony up the cash to do it while en route is something else entirely. But that’s what happened on a flight operated by Austria-based carrier Comtel earlier this week.

For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight. Now American Airlines is trying out a new boarding m