Contact Us

Survey Reveals Hotel Guests Turned Off by Poor Service and WiFi Fees — Dollars and Sense

free-wifi
John Moore, Getty Images

In the wake of the economic downturn, some hotels have cut corners to save money — and their customers have noticed. According to a new survey, satisfaction with hotel services is now at a six-year low.

The J.D. Power & Associates’ North America Hotel Guest Satisfaction Index Study, now in its 16th year, revealed satisfaction dropped to 757 out of a possible 1,000 points. That’s down seven points from just last year, and it marks the lowest index score since 2006.

You might think the top complaint would be room costs, but it’s not. When the economy tanked a few years ago, many hotels cut back on staff and deferred some maintenance, and although things are brighter now, they haven’t replenished their workforces or addressed upkeep concerns.

As a result, the survey showed the most dissatisfaction occurred during the check-in/check-out process and with food and beverage services, hotel services and hotel facilities.

In addition, more than half of travelers want to use the hotel WiFi during their stays, and since they’re so accustomed to free WiFi, it really rankles them when they have to pay for it while on the road. In fact, hotels that charge WiFi fees rank 76 points lower on average than those that provide it at no charge.

Here are the hotel brands with the highest customer-satisfaction ratings in their respective categories:

Luxury: The Ritz-Carlton
Upper upscale: Omni Hotels & Resorts
Upscale: Hilton Garden Inn and SpringHill Suites
Mid-scale full-service: Holiday Inn
Mid-scale limited-service: Drury Hotels
Economy/budget: Jameson Inn
Extended stay: Homewood Suites

[Chicago Tribune]

Lammily Doll
Nickolay Lamm, YouTube
[

‘Realistic’ Barbie Doll Could Be This Holiday Season’s (Not-So) Surprise Sensation

The latest shot in the battle to make people accept and love their bodies has been fired by a doll that could very well turn the toy industry on its ear.

Read More|Comment

Category: National News, News
Facebook
Getty Images
[

Facebook’s Cool New Feature Allows You to Say ‘Thank You’ to the Special People in Your Life [VIDEO]

Thanksgiving is less than a week away and now you can celebrate the special relationships for which you're the most thankful with a cool new video feature from Facebook.

Read More|Comment

Category: Holidays Tags: ,
zbsx via YouTube.
zbsx via YouTube.
[

Chicago Radio Hosts Discover Their Show Is Cancelled Via Twitter While On Air [VIDEO]

Meet Ben Finfer and Alex Quigley, the hosts of 'Quigs and Finfer,' which airs weekday afternoons from noon-3pm on WGWG-LP The Game 87.7 FM in Chicago. Make that aired.

Read More|Comment

Category: News, Sports, Videos, Weird News
Fire
KCAL
[

Two Kids Tragically Die in House Fire While Mother Gives Birth to Third Child [VIDEO]

What should've been a magical day turned into a nightmare for one new mother.

Read More|Comment

Category: National News, News
Shopping
[

More Than 40 Chains Won’t Open on Thanksgiving Day

Some stores are opening up at 5 or 6pm on Thanksgiving Day to help you burn some calories after all the turkey and cranberries.  But others have said no, and won't open up until Black Friday.  Check out the growing list of stores that WON'T open on Thanksgiving Day.

Read More|Comment

police-lights
[

Reward Offered In Blinn College Student’s Murder

Blinn College is a small school in Brenham, about an hour and a half outside of Houston.  After a male student was murdered there last month, police are asking for tips as they try to figure out who killed him.  And there's a reward in the case now.

Read More|Comment

Category: East Texas News, News Tags:
Getty Images
Getty Images
[

Inmate Weddings Are About To Increase In Texas

Up until now, if an inmate in a Texas prison wanted to get married, someone else had to stand in for the prisoner during a ceremony held somewhere outside the prison. That's about to change.

Read More|Comment

Abby Snodgrass
WSB
[

Teen’s Miraculous Act Saves Baby Who Stopped Breathing at Walmart

A fast-acting teenager became a hero after she stepped in to save the life of a baby.

Read More|Comment

Category: News
drinking
Photo: John Lund/Annabelle Breakey
[

Where Does Texas Rank in the ‘Most Drunk’ States Survey?

The folks over at Bloomberg just released a survey of the 'Most Drunk' states in the U.S. Where did the Lone Star State wind up?

Read More|Comment

Category: East Texas News, Texas News Tags:
Le'Veon Bell, LeVeon Bell
Getty Images
[

Le’Veon Bell Leads Steelers Past Titans, 27-24

Le'Veon Bell ran for 204 yards and a touchdown, and the Pittsburgh Steelers rallied past the Tennessee Titans, 27-24, in Nashville on Monday night.

Read More|Comment

Category: News, Sports

Best of the Web

It appears that you already have an account created within our VIP network of sites on . To keep your points and personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account with your Facebook account, just click on the account activation button below. You will maintain your existing profile and VIP program points. After you do this, you will be able to always log in to http://ksfa860.com using your Facebook account.

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

Register on NEWSTALK 860 quickly by logging in with your Facebook account. It's just as secure, and no password to remember!

Not a Member? Sign Up Here

Register on NEWSTALK 860 quickly by logging in with your Facebook account. It's just as secure, and no password to remember!